FYZICAL Therapy & Balance Centers

Privacy Policy

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, FYZICAL Therapy & Balance Centers, may collect from you, and how it is used. By using our website, www.fyzicalfranchise.com, you are accepting the practices described in this policy.

Last Revised: July 28, 2026

General

This Privacy Policy (this “Policy”) describes:

The types of information Fyzical, LLC (together with its subsidiaries,
“Company,” “we,” “us,” and “our”) collects from you or that you may
provide when you visit our website available
at: https://www.fyzicalfranchise.com/ (the “Website”); and
Our practices for collecting, using, maintaining, protecting, and disclosing
that information.

This Policy applies to information we collect on this Website or in emails and
other electronic messages between you and this Website, and information
gathered when you interact with our advertising on third-party websites if such
advertisements include links to this Policy.

This Policy does not apply to information collected by us offline or through any
other means, including on any other website operated by the Company or any
third party, or information collected by any third party through any application
or content (including advertising) that may link to or be accessible from the
Website, including, without limitation, websites and microsites for individual
therapy centers, whether or not hosted onwww.fyzical.com. For further
information, see below, “Third-party Websites”.

Further, this Policy does not apply to any protected health information created,
received, maintained, or transmitted through therapy centers, whether operated
by us or by an independent franchisee. For information about how such
protected health information is used, please refer to the applicable therapy
center’s Notice of Privacy Practices.

Please read this Policy carefully to understand our practices regarding your
information and how we will treat it. If you do not agree with our policies and
practices, then please do not use our Website. By using our Website, you agree to
the terms of this Policy. This Policy may change from time to time (see below,
“Changes to this Policy”). Your continued use of our Website after we make
changes is deemed to be acceptance of those changes, so please check the Policy
periodically for updates.

California Privacy Rights Notice: See the “Your Rights Under State Law” section
below for important information about your rights under applicable state privacy
laws.

Fyzical.com Privacy Policy

This Policy only applies to your use of the Website, as defined above. If you use
our general corporate website, located at fyzical.com, please see the
following Privacy Policy.

What We Collect and How
We Collect It

To ensure that we provide you with the best possible experience, we will store,
use, and share personal information about you in accordance with this
Policy. Personal information is information that identifies, relates to, describes,
references, is reasonably capable of being associated with, or could reasonably be
linked, directly or indirectly, with a particular user, household or device
(“Personal Information”). In particular, the Website may collect the following
categories of Personal Information from users of the Website:

Category	Examples	Collected
Identifiers.	First and last name, postal address, Internet Protocol address, email address, and phone number.	YES
Commercial information.	Records of personal property (such as real estate owned) and income.	YES
Internet or other similar network activity.	Browsing history, search history, and information on a consumer's interaction with a website, application, or advertisement.	YES
Geolocation data.	Physical location or movements.	NO
Professional or employment-related information.	Current or past job history or performance evaluations.	YES
Inferences drawn from other Personal Information.	Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	NO

We obtain the categories of Personal Information listed above from the following
categories of sources:

Directly from you . For example, when you:
- schedule an appointment or book a pre-quali4cation call;
- subscribe to one of our e-newsletters;
- complete an application form; or communicate with us, such as request information.
Indirectly from you . For example, through information, we collect from you while providing our services to you.
Directly and indirectly from activity on our Website . For example, from Website usage details that are collected automatically. For more information on automatic information collection, please review the “Automated Information Collection” section below.

Free-Text Boxes. The information that you provide in each case will vary. In some cases, you may be able to provide Personal Information via email or free text boxes, such as completing an application form or contacting the Company to request further information. When providing your Personal Information, please provide only relevant information and do not provide unnecessary sensitive information, such as Social Security numbers, credit card information, or other sensitive personal data, unless required for our services.

Information of Other Individuals. You may have the opportunity to provide information of other individuals. When providing such information, you are solely responsible for obtaining the necessary consents and authorizations from any individual in accordance with applicable data security laws and regulations, and the Company shall not be responsible or held liable for your failure to obtain the necessary consents.

Live Chat. We partner with a trusted third-party vendor to provide you with Live
Chat features to better assist you. This may require you to provide your first and
last name, email, and other contact information. When using the Live Chat
features, please only provide the necessary information and do not provide
sensitive information. For recordkeeping, training, and quality assurance
purposes, we or our third-party vendor may record and maintain a transcript of
any communications in the Live Chat.

Automated Information

Collection

In addition to the information that you provide to us, we may also collect
information about you during your visit to our Website. We collect this
information using automated tools that are detailed below. These tools may
collect information about your behavior and your computer system, such as your
internet address (IP Address), the pages you have viewed, and the actions you
have taken while using the Website. Some of the tools we use to automatically
collect information about you may include:

Cookies . A “cookie” is a small data file transmitted from a website to your
device’s hard drive. Cookies are usually defined in two ways, and we may
use either (or both) of them:
- session cookies, which do not stay on your device after you close your browser, and
- persistent cookies, which remain on your device until you delete them or they expire.

We may use the following categories of cookies on our Website.

Strictly Necessary Cookies. These cookies are essential to enable you to
move around the Website and use its features. Without these cookies,
services you have requested, such as maintaining a record of your
purchased items, cannot be provided.
Performance Cookies. These cookies collect information on how you use
our Website to help us understand how you arrive at our Website, browse
or use our Website and highlight areas where we can improve, such as
navigation.
Functionality Cookies. These cookies remember choices you make such as
the country from which you visit our Website, your preferred language,
and your search parameters. This information can then be used to provide
you with an experience more appropriate to your selections and to make
your visits to our Website more tailored to your preferences.
Targeting Cookies or Advertising Cookies. These cookies collect
information about your browsing habits to make advertising more relevant
to you and your interests. They are also used to limit the number of times
you see an advertisement as well as help measure the effectiveness of an
advertising campaign. The cookies are usually placed by third-party
advertising networks. These cookies remember the websites you visit and
that information is shared with other parties, such as advertisers.

Of course, if you do not wish to have cookies on your devices, you may turn them
off at any time by modifying your internet browser’s settings. However, by
disabling cookies on your device, you may be prohibited from full use of the
Website’s features or lose access to some functionality. You can also visit
www.aboutads.info/choices and https://optout.privacyrights.info/ to opt out of
certain uses of cookies for advertising purposes.

Google Analytics . The Website sends information to Google Analytics for
the purpose of providing us with the ability to conduct technical and
statistical analysis on the Website’s performance. For more information on
how Google Analytics supports the Website and uses information sent from
the Website, please review Google’s privacy policy available
at https://policies.google.com/technologies/partner-sites.
Meta Pixel . With the help of the Meta pixel, also known as the Facebook
Pixel, Meta can determine the visitors of our Website and Portal as a target
group for the presentation of advertisements. With the help of the Meta
pixel, we want to make sure that our ads are in line with the potential
interest of users and do not have a nuisance effect. Using the Meta pixel, we
can also track the effectiveness of Meta or Facebook ads for statistical and
market research purposes. Meta’s processing of the data is governed by
Meta’s Data Usage Policy, which is available
at https://www.facebook.com/policy.php. For specific information and
details about the Meta pixel and how it works, please visit the Meta
Business Help Center: https://www.facebook.com/business/help/651294705016616.
LinkedIn Insight Tag . Within the Website, the marketing functions of the
network LinkedIn may be used. The LinkedIn Insight Tag is a piece of
lightweight JavaScript code that we have added to the Website to enable
advertisement campaign reporting and to help us unlock valuable insights
about our Website visitors. The LinkedIn Insight Tag enables the collection
of metadata such as IP address information, timestamp, and events such as
page views. You can opt-out on this
link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.
For more information on the LinkedIn Privacy Policy, go
to https://www.linkedin.com/legal/privacy-policy.
HubSpot . HubSpot uses a variety of technologies on the Website to improve
the performance of the Website and provide other services. For more
information on what technologies are used by HubSpot to support the
Website, please review https://knowledge.hubspot.com/reports/what-
cookies-does-hubspot-set-in-a-visitor-s-browser
Web Beacons . A Web Beacon is an electronic image. Web Beacons can track
certain things from your computer and can report activity back to a web
server allowing us to understand some of your behavior. If you choose to
receive emails from us, we may use Web Beacons to track your reaction to
our emails. We may also use them to track if you click on the links and at
what time and date you do so. Some of the third-party marketers we
engage with may use Web Beacons to track your interaction with online
advertising banners on our Website. This information is only collected in
aggregate form and will not be linked to your Personal Information. Please
note that any image file on a webpage can act as a Web Beacon.
Embedded Web Links . Links provided in our emails and, in some cases, on
third-party websites may include tracking technology embedded in the
link. The tracking is accomplished through a redirection system. The
redirection system allows us to understand how the link is being used by
email recipients. Some of these links will enable us to identify that you
have personally clicked on the link and this may be attached to the
Personal Information that we hold about you. This data is used to improve
our services and to help us understand the performance of our marketing
campaigns.
Third-party Websites and Services . We work with a number of service
providers of marketing communications technology. These service
providers may use various data collection methods to improve the
performance of the marketing campaigns we are contracting them to
provide. The information collected can be gathered on our Website and on
the websites where our marketing communications are appearing. For
example, we may collect data where our banner advertisements are
displayed on third-party websites.

How We Use Your
Information

The information we gather and that you provide is collected to provide you with
information and the services you request, in addition to various other purposes,
including, but not limited to:

providing the information, products and services you request;
security, credit or fraud prevention purposes;
providing you with effective customer service;
providing you with a personalized experience when you use this Website;
contacting you with special offers and other information we believe will be
of interest to you (in accordance with any privacy preferences you have
expressed to us);
contacting you with information and notices related to your use of this
Website;
inviting you to participate in surveys and provide feedback to us (in
accordance with any privacy preferences you have expressed to us);
better understanding your needs and interests;
improving the content, functionality and usability of this Website;
improving our products and services;
improving our marketing and promotional efforts; and
any other purpose identified in an applicable privacy notice, click-through
agreement or other agreement between you and us.

Duration. The length of time Company intends to retain Personal Information,
including sensitive information, if any, is for as long as reasonably necessary to
carry out Company’s intended business purpose for such information.

How We Disclose Your
Information

.
We may disclose your Personal Information for a business purpose to the
following categories of third parties:

Our affiliates;
Certain franchisee representatives in territories where you may show
interest; and
Third party vendors who provide services that enhance our Website,
products and services to you (such as vendors for credit card processing,
advertising and marketing and customer support).

We may also share Personal Information under one of the following
circumstances:

Legal Reasons.

We believe that disclosure is reasonably necessary to comply with
any applicable law, regulation, subpoena, or court order;
To respond to duly authorized information requests from law
enforcement or other governmental authorities;
To enforce our agreements, policies, or the Terms of Use;
To investigate and prevent security threats, fraud, or other malicious
activity; or
To respond to an emergency that we believe in good faith requires us
to disclose such information to assist in preventing the death or
serious bodily injury of any person or Company employee.

Sale of Business or Merger . There are circumstances where the Company
may decide to buy, sell, or reorganize its business in selected countries.

Under these circumstances, it may be necessary to share or receive
Personal Information with prospective or actual partners or affiliates.

Your Choices and Selecting
Your Privacy Preferences

We want to provide you with relevant information that you have requested.
When possible, we will always provide options as to what information we collect
and how you can manage any preferences that pertain to such information.

If we provide subscription-based services, such as email newsletters, we will
allow you to make choices about what information you provide at the point of
information collection or at any time after you have received a communication
from us while you are subscribed. Transactional or service-oriented messages,
such as delivery confirmation messages, are usually excluded from such
preferences, as such messages are required to respond to your requests or to
provide goods and services, and are not intended for the purposes of marketing.

We will not intentionally send you email newsletters and marketing emails
unless you consent to receive such marketing information. After you request to
receive these emails, you may opt out of them at any time by selecting the
“unsubscribe” link at the bottom of each email. Please note that by opting out or
unsubscribing you may affect other services you have requested we provide to
you, in which email communication is a requirement of the service provided.

Text Messaging

You may have the opportunity to receive SMS or "text" messages, pre-recorded
voice messages or auto-dialed phone calls from the Company, its affiliates and
related entities as well as third parties. Such messaging may be used to
authenticate your identity or mobile device, as well as provide you with
informational updates about services or products you may have requested. In
providing your mobile device number or cell phone number to the Company, By
providing your mobile phone number, you agree to our SMS Privacy Policy and
Terms and Conditions.

Accuracy and Access to
Your Personal Information

We strive to maintain and process your information accurately. We have
processes in place to maintain our information in accordance with relevant data
governance frameworks and legal requirements. We employ technologies
designed to help us maintain information accuracy on input and processing.

Where we can provide you access to your Personal Information in our
possession, we will always ask you for a username and password to help protect
your privacy and security. We recommend that you keep your password safe,
that you change it periodically, and that you do not disclose it to any other person
or allow any other person to use it.

To view and change the Personal Information that you have provided to us, you
can contact us directly for assistance.

Information of Minors

We do not intentionally gather information from individuals under the age
of eighteen (18). We do not target the Website to minors and would not expect
them to engage with our Website or services. We encourage parents and
guardians to provide adequate protection measures to prevent minors from
providing information unwillingly on the internet. If we are aware of any
Personal Information that we have collected about minors, we will take steps to
remove it from our systems.

Submissions

We welcome inquiries or feedback on the services or products you might use or
like to use. Any inquiries, feedback, suggestions, ideas, materials, comments or
other information you provide to us (collectively, “Submissions”) will be treated
as non-proprietary and non-confidential. Your Submissions on or through this
Website are available to others who visit this Website. In addition, we may use
your Submissions in advertising campaigns and other promotions. We may or
may not use your name in connection with such use, and we may or may not seek
your consent before using the Submissions for such purposes. Therefore, you
should have no expectation of privacy with respect to your Submissions on or
through this Website. You should not submit any content you do not wish to
make available to the general public, and you must take special care to make sure
your Submissions comply with our Terms of Use or other applicable agreements.
All terms and conditions of our Terms of Use apply to Submissions on or through
this Website. In particular, your Submissions must not violate the privacy or
other rights of others. You may not use false identifying information or contact
information, impersonate any person or entity, or otherwise mislead us as to the
origin of any Submission.

Third-party Websites

This Policy does not apply to websites or other domains that are maintained or
operated by third parties or our affiliates. Our Website may link to third-party
websites and services. For example, if you click on an advertisement on this
Website, you may be taken to another website that we do not control. These links
are not endorsements of these websites, and this Policy does not extend to them.
Because this Policy is not enforced on these third-party websites, we encourage
you to read any posted privacy policy of the third-party website before using the
service or website and providing any information.

Your Rights Under State Law

California Privacy Notice

If you are a California resident, please note the following regarding how we
collect, use, and disclose your Personal Information as described in this Privacy
Notice, including in the previous 12 months:

Categories of Personal Information We Collect Use and Disclose. We may
collect, use, and disclose for our business and commercial purposes,
categories of Personal Information as set forth in applicable California law,
including: identifiers; commercial information, professional or
employment information; internet or other electronic network activity
information; [geolocation data]; [and inferences]. See the section “What We
Collect and How We Collect It” above for more information.
Collection Purposes. We collect and use these categories of Personal
Information for the business and commercial purposes described in the
“How We Use Your Information” section above.
Sources of Personal Information. We collect these categories of Personal
Information from the sources described in the “What We Collect and How
We Collect It” and “Automated Information Collection” sections above.
Disclosure of Personal Information. We may disclose each of the foregoing
categories of Personal Information for the business and commercial
purposes described in the “How We Use Your Information” to the extent
permitted by applicable law to the categories of parties as described in the
“How We Disclose Your Information”.
“Selling” and “Sharing” of Personal Information. We may “sell” or “share”
categories of Personal Information, including: identifiers; commercial
information; professional or employment information; internet or other
electronic network activity information; geolocation data and inferences.
We may “sell” or “share” these categories of Personal Information to the
categories of third parties described in the “How We Disclose Your
Information” section above for the purposes described in the “How We Use
Your Information” section above.
Do Not Track Signals. The Website does not track users over time and across third-party websites to provide targeted advertising. Therefore, the Website does not operate any differently when it receives Do Not Track (“DNT”) signals from your internet web browser.

Your California Consumer Rights

If you are a California resident, you can make the following requests with respect
to your Personal Information:

 Access : You can request that we disclose to you the categories of Personal
Information we collected about you, the categories of sources from which
we collected the Personal Information, the categories of Personal
Information we sold, shared, or disclosed, our business or commercial
purpose for collecting, selling or sharing the Personal Information, the
categories of third parties to whom we disclosed the Personal Information,
and the specific pieces of Personal Information we collected about you.

 Deletion : You can request that we delete your Personal Information that we
maintain about you, subject to certain exceptions.

 Correction : You can request that we correct inaccurate Personal
Information that we maintain about you, subject to certain exceptions.

 Limit the Use/Disclosure of Sensitive Personal Information : You can request
that we limit the use or disclosure of your sensitive Personal Information
to those purposes set forth in applicable California law, subject to certain
exceptions.

 Do Not Sell or Share My Personal Information : You can request that we do
not sell or share your Personal Information. “Sell” means the sale of your
Personal Information to an outside party for monetary or other valuable
consideration, and “share” means the disclosure of your Personal
Information for cross-context behavioral advertising purposes, subject to
certain exceptions set forth in applicable California law. Please note that if
you make a request to opt out of sale or share and you would like to opt out
of cookie-based tracking for behavioral advertising purposes, separately
click the [Do Not Sell or Share My Personal Information] link in the footer
the Website to set your preferences or broadcast an opt-out preference
signal recognized by the Website, such as a Global Privacy Control signal,
on browsers or browser extensions that support such a signal. Your
selections are specific to the device, website, and browser you are using.
Your selections are deleted whenever you clear your cookies or browser’s
cache. We do not knowingly sell or share the Personal Information of
minors under 16 years of age.

We will not discriminate against you because you made any of these requests.
California residents can make these requests by [method], by emailing us
at [email] or by calling us at [phone]. We may deny certain requests, or fulfill a
request only in part, based on our legal rights and obligations. For example, we
may retain Personal Information as permitted by law, such as for tax or other
record keeping purposes, to maintain an active account, and to process
transactions and facilitate customer requests. Except as otherwise provided by
applicable California law, note that for purposes of these requests under this
section, Personal Information does not include information we have collected as
a service provider to our clients.

We will take reasonable steps to verify your identity prior to responding to your
requests. For example, we may utilize a third-party verification provider to assist
with verifying your identity. The verification steps may vary depending on the
sensitivity of the Personal Information and whether you have an account with us.
California residents may designate an authorized agent to make a request on
their behalf. When submitting the request, please ensure the authorized agent is
identified as an authorized agent.

If you reside in California, you also have the right to ask us once each year if we
have disclosed Personal Information to third parties for their direct marketing
purposes. To make a request, please send us an email, or write to us at the
address listed in the Contact Us Section below. Indicate in your letter that you are
a California resident making a “Shine the Light” inquiry.

For Website Users or Visitors Outside of the United States

Our Website is designed for use by individuals in the United States only. We do
not warrant or represent that this Policy or the Website’s use of your Personal
Information complies with the laws of any other jurisdiction. Furthermore, to
provide you with our services, we may store, process, and transmit information
in the United States and other locations around the world, including countries
that may not have the same privacy and security laws as yours. Regardless of the
country in which such information is stored, we will process your Personal
Information in accordance with this Policy.

Safeguarding the Information We Collect

We use commercially reasonable technical, administrative, and physical
safeguards to protect your Personal Information against accidental loss and from
unauthorized access, use, alteration, and disclosure. However, we can never
promise 100% security. You have a responsibility, as well, to safeguard your
information. If you believe the information provided to us has
been compromised, please notify us immediately.

Changes to this Policy

This Policy describes our current policies and practices with regard to the
information we collect through this Website. We are continually improving and
adding to the features and functionality of this Website along with the products
and services we offer through this Website. If we make any changes to this Policy,
a revised Policy will be posted on this Website and the date of the change will be
reported in the “Last Revised” block above. You can get to this page from any of
our web pages by clicking on the “Privacy Policy” link (usually at the bottom of
the screen).

How to Contact Us

We value your opinions and welcome your feedback. To contact us about this
Policy or your Personal Information, please contact us by email
at development@fyzical.com

51377973.2